Return and Refund Policy

1. Introduction At Elev Education, we are committed to providing high-quality educational courses to our learners. We understand that there may be circumstances where you need to request a refund. This policy outlines the terms and conditions under which refunds may be granted.

2. Eligibility for Refunds Refunds are only applicable under the following conditions:

  • Course Cancellation: If Elev Education cancels a course, you are entitled to a full refund.
  • Technical Issues: If you experience technical difficulties that prevent you from accessing the course content, and our support team is unable to resolve the issue within 72 hours, you may request a refund.
  • Duplicate Purchase: If you accidentally purchase the same course multiple times, you can request a refund for the duplicate transaction(s).

3. Conditions for Refunds Refund requests must meet the following criteria:

  • Within 1 Days of Purchase: Refund requests must be submitted within 1 days of the original purchase date.
  • Course Completion: If you have completed more than 10% of the course content, you are not eligible for a refund.
  • Proof of Issue: For technical issues, you must provide evidence of the problem (e.g., screenshots, error messages) and demonstrate that you have attempted to resolve the issue with our support team.

4. Non-Refundable Situations Refunds will not be granted in the following situations:

  • Change of Mind: Requests based on changing your mind or personal preferences will not be entertained.
  • Failure to Start: Failure to start or attend the course without a valid reason is not grounds for a refund.
  • Incorrect Selection: If you mistakenly enroll in the wrong course, refunds will not be provided. Please review course descriptions and requirements carefully before purchasing.
  • Discounted/Sale Items: Courses purchased during a sale or at a discounted rate are non-refundable.

5. How to Request a Refund To request a refund, please follow these steps:

  • Contact Us: Email our support team at support@eleveducation.com with your order number, course name, and a detailed explanation of your refund request.
  • Review Process: Our team will review your request and respond within 5 business days.
  • Refund Approval: If your refund is approved, it will be processed within 15 business days, and the funds will be returned to your original method of payment.

6. Contact Information If you have any questions or need further assistance, please contact our support team:

7. Policy Updates Elev Education reserves the right to update or modify this return and refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.